Shipping and Delivery

1. Order processing

To ensure your order is processed quickly, our order cut-off time is 5:00 PM (PST).

Order processing time is within 1-3 working days. Please note that your order may take longer to deliver if we receive a high volume of orders. If a significant delay is expected in shipping your order, we will contact you by email or phone.

In most cases, the package will be delivered within the estimated arrival time.

2. Delivery time

Estimated delivery time is within 7-15 business days (may take longer, depending on destination). Deliveries will be made from Monday to Saturday, closed on Sunday (except holidays). A signature will be required upon delivery.

However, there will be circumstances we cannot foresee such as weather conditions or logistical difficulties that may result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email.

3. Shipping price

Standard shipping is $6.99 for all orders.

4. Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

5. Shipping Methods

We offer shipping to addresses within the United States. And we partner with UPS to ensure that every order from ogan.store is delivered on time and safely. With UPS reliable shipping service, you can rest assured that your products will reach you quickly and intact.

6. In case of lost order

If your order is lost during shipping or delivered to the wrong address, please send an email to our customer service department and we will assist you as soon as possible. However, if the order has been successfully delivered to the correct address confirmed by the shipping company, we will not be responsible for loss.

7. Why hasn’t my shipping information been updated?

– Sometimes it takes a while to update information. Each package undergoes strict cleaning and quality control procedures before shipping to ensure customer safety, which may result in shipping delays.

– Or sometimes the shipping company does not provide package information in time.

8. Your package is wrong/damaged

We will take great care so that your order arrives in the best condition. If your order is damaged, we are sorry. Please email us at [email protected] within 7 days with a picture of the damaged item, your order number and any other information you may have about the order your order to help us resolve this issue for you quickly. We will reply you as soon as possible with an answer!

9. Contact us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer support team at:

Email: support@ogan.store

Address: 1554 Rochester Way, Rocklin, CA 95765, USA

Working hours: 08:00am – 05:00pm (PST) | Mon – Sat